Arlo's Corner Return & Refund Policy

At Arlo's Corner, we want you and your pets to be happy with every purchase.

Returns

We accept return requests within 30 days of delivery. To qualify, items must be unused, in their original condition, and returned with any included packaging or accessories.

To request a return, contact our customer support team through the contact information provided on our website. Please include your order number and reason for the return.

Do not send products back without receiving return instructions from us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the issue. We will review the problem and arrange an appropriate replacement or refund at no additional cost when warranted.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed. For confirmed defective, damaged, or incorrect items, Arlo's Corner will cover reasonable return shipping costs if a return is required.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method. The time required for funds to appear depends on your payment provider.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel it before fulfillment, but cancellation cannot be guaranteed once processing or shipping has begun.

This policy does not limit any rights customers have under applicable consumer protection laws.